Version 10.0 - Proactive message history

Check the APP 10.0 updates:

• Button to view the history of proactive messages.
• Possibilities of automatic submission of pendency by automation.

Active message history:

This field only appears when the customer's conversation ID is identified, it is saved within the field created by the APP in the user tab, as shown in the image below.

This field is automatically filled in by the APP.

Automatic Messages:

With the Sunco ConversationID field filled in, it is possible to send active messages via automation if necessary, below is the creation of an example of an automation.

In the admin center create a new conversation API and copy the data:

• App ID
• Key ID
• Secret Key

After collecting this information, create a Webhook with the direction below:

After finishing the configuration, save the Webhook.

The Webhook will only send if the jvbti_sunco_whatsappid field is created in the environment.

Now let's create the automations, this is just an example, but you can create several different automations.

Sample Code:

{
"author": {
"type": "business"
},
"content": {
"type": "text",
"text": "We are waiting for your response to continue our service 😁"
}
}

And once the first example of submission with automations is finished, we can make several shots with more automation filter as a reason for contact among other conditions that are in your form.