Check the APP 6.0 updates:
- Identification of WhatsApp channels automatically.
- Removed WhatsAppID field on install.
- Withdrawn 10 minutes when the customer's message is identified.
- Before it counted 24 hours and it has a delay of 10 minutes to identify the message.
New field in the APP:
WhatsApp ticket in progress
- When creating a new ticket, you will now enable the option to select which WhatsApp number you want to send the proactive message to the customer.
WhatsApp ticket in progress:
- If you have more than one WhatsApp number configured in your environment, you will need to configure an identification field, click here to configure it.
- With the configuration carried out, all tickets created by the Whatsapp channel will acquire a specific TAG, as shown in the example below: EX: 638778d...
- Option to select which WhatsApp number you want to send bulk messages.
- A new column has been added to the example form.