- Have Sunshine Conversation subscribed.
- Have WhatsApp integration configured in Zendesk.
- Link to integrate: Click here
Having the prerequisites, just follow the steps below to collect the data.
APP Token & App ID:
- Login to your Zendesk and go to Admin Center
- Click on "Apps and integrations" => Conversations API => Create API KEY
- Put the name of the API with reference where it will be used EX:([JVBTI] Piece of Cake) and copy the App ID, Key ID and Secret Key.
- Now generate your token Base64 like this ID:SECRET , if you don't have a development team to generate it, you can copy the ID and Secret and generate the button below, don't forget to save the changes. We do not store any data placed in this article.
After collecting all the data you will be able to install the APP.
Need to setup a configuration: