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  When you have more than one whatsapp number set up, you need to make the settings below. Goal: Identification of the WhatsApp channel that the customer contacted. If it is necessary to send a p...

    Check the APP 5.0 updates: Template field change.   WhatsApp Templates field: By clicking on the template field, it is now possible to search for your template, thus speeding up the search to...

  Check the APP 4.4 updates: Change in the Merge of Tickets. Function for sending Image, Document or Video for 1X1 and bulk sending.     Merge Tickets: When merging a ticket, it now shows the las...

Adjusted message structure.   Before:   After:   Adjustment made when sending in bulk, when opening tickets without the template selected, the message was blank.

In the left sidebar there is an icon from APP Piece of Cake.   When accessing the page we have on the left side the field to upload a structured file to send in messages by WhatsApp in Mass and on...

Check the APP 4.0 updates: New Layout Button for creating/deleting Templates on Facebook. Added sending templates with Title and Footer New feacture to send Bulk WhatsApp.   New layout Wrote subm...

Prerequisite: You need to be logged in to Facebook Business. Have a configured WhatsApp account.   Access the link https://business.facebook.com/wa/manage/message-templates/ to manage WhatsApp te...

  Prerequisite: Have Sunshine Conversation subscribed. Have WhatsApp integration configured in Zendesk. Link to integrate: Click here   Having the prerequisites, just follow the steps below to...

Tickets created by the Webwidget appear the time to speak with the customer. Zendesk's Comments API updates everything once in a while, and it uses the same WhatsApp description for Messages sent...